Respondus Quiz 4.0 is a tool for creating and managing exams and quizzes that can be printed to paper or published directly to your WebCT Vista online course.
Community of Practice
- CTLT supports a Community of Practice for CoursEval which meets once per term to discuss issues arising, provide input into process changes and/or view new software releases.
Availability Commitments
- Hours of service will be 9:00 - 5:00 for primary support
- Any reported issues or modification requests will be considered "normal" priority. (Please see below for time-sensitive requests.)
- Work requested outside of "normal office hours" will normally be performed on a best effort basis.
- For standard support issues, CTLT commits to a normal first response of 1 business day during normal office hours.
- After hour emergency support is available 24/7.
Maintenance
- CTLT may institute standard maintenance windows for security and OS patching.
- CTLT may schedule downtime for application update once every term.
- Maintenance windows will be documented and communicated in advance to CoursEval administrators.
Time-sensitive requests/incidents
Pre-Survey Period
- CTLT works with Faculty administrators to prepare for survey setup.
- CTLT provides QA to ensure surveys are set up according to Senate Policy requirements.
- CTLT manages the global messaging for survey participation, announcements and reminders.
- Course and instructor changes prior to survey open dates will be escalated to high priority.
Survey Period
- CTLT troubleshoots issues such as: login problems, course enrolment, inquiries about surveys.
- Course and instructor changes after survey open dates will be escalated to high priority.
Data Retention / Back-up Commitments
- All application data (e.g., survey records) are backed up on a daily basis to a secure network volume (provided by UBC IT)
- Archival back-up files are maintained for one year.
Security Commitments
- Production servers are configured behind firewalls, restricting access to/from ports, protocols and client IP-addresses as appropriate.
- Appropriate administrative level of access to the CoursEval application is granted with the Department Head and Associate Dean's written permission.
- Users are responsible for understanding and respecting UBC Policy #104.
- Archival back-up files are maintained for one year.